Voice Agent
Turn every call into work your team can finish
Callers speak naturally. Your voice agent captures what they need, opens jobs in Virtus, and keeps dispatch and updates in one place.
Serve callers in the language they prefer—so requests are understood the first time.
From the phone line to a closed loop
Voice becomes structured work in Virtus—nothing gets lost between the call and your floor team.
Capture intent clearly
Guests and staff describe what they need in plain language. The agent confirms details and records the request accurately.
Create and assign jobs
Open tasks in Virtus with the right location, type, and priority—no retyping or separate ticketing step.
Dispatch to the right team
Route work to on-duty staff with full context from the call so they respond faster with fewer callbacks.
Track through completion
Follow every job from opened to done in Virtus. Supervisors see status without chasing updates across channels.
Plays nicely with your phone system
Connect the agent to the telephony you already run.
SIP extension
Register as a standard extension so calls reach the agent through your existing VoIP setup.
PABX integration
Work with your private branch exchange so inbound routes, transfers, and hunt groups match how your property operates.
Answers while jobs are created
Give callers quick, accurate information on the line—without slowing down work creation in Virtus.
Weather
Current conditions and forecasts so guests can plan their day.
Flights
Flight information for travelers who need times, status, and next steps.
Navigation
Directions and landmarks so guests find their way with confidence.
Tourist events
What is on nearby—events, attractions, and local highlights worth sharing.
See the voice agent with your workflows
Book a demo and we'll walk through routing, Virtus jobs, and telephony fit.